We take all major credit and debit cards, including Visa, Mastercard and American Express.
We offer both monthly and annual plans for our subscriptions. Please see the product page for more information.
Every personal alarm or GPS tracker has some sort of ongoing cost. This is because, just like a cell phone needs a contract or your car needs gas, personal alarms need to access cell networks in order to function.
Your subscription not only covers connectivity, but also a range of extra benefits which are listed on the product page.
You can cancel your subscription with no charge, at any time.
Please go to your dashboard, select Payment methods or Subscriptions and update your card on file.
If you need to make a change to your subscription, please click here to go to our support page for additional guidance and help from our team.
For bulk order enquiries, please contact our friendly team detailing which products you would like and how many.
If you need to swap your item with another, please contact our team.
Your order address can only be changed if your item has not been sent out yet. If you need to change your address, contact one of our team right away. We’re unable to guarantee it will be updated before dispatch.
We send out every order with free 2 working day shipping in the USA.
We offer 2 day shipping on all of our products in the USA.
All orders over $100 have free shipping. Any other shipping costs are listed at the checkout.
We’re sorry to hear this, please contact our friendly team and they’ll find out where your package is.
We’re sorry to hear this, please take some photographs of the damage and contact our friendly. They’ll assist you and make it right.
Currently only addresses in the USA, including Alaska and Hawaii
Every order comes with a free setup video page, that walks you through every aspect of setting up the product and using the app, step by step.
We have emailed you a link to the setup page, please check your junk or spam if you’re unable to find it.
The the setup video we email after purchase doesn’t answer your question, we’re here to help!
We offer personal customer service and dedicated technical support 7 days a week, both before and after any sale.
Our belief is that buying a tech for looking after your loved one system should be as stress free as possible, and as such we’re there for our customers with a helping hand the whole way through.
If you’re having a problem with your item, please click here to go to our support page for expert help, advice, and to contact our team!
If you’re having a problem with your subscription, please click here to go to our support page for expert help, advice and to contact our team!
We’re available 6AM – 8PM CST, 7 days a week (including public holidays) by the following methods…
Yes! Our Tranquil GPS Watch and other personal alarms come with a 30 day, risk-free trial.
This means you can try the product for up to 30 days, and get a Full Refund and Free Returns if it’s not for you.|
There’s nothing to lose, and a huge amount to gain.
If you’re looking to return your item, our friendly team can assist. You can reach out to them here, or check our full returns policy here.
Yes, you can cancel your annual plan at any time before it’s finished and we’ll refund you what’s left in whole months.
For example if you purchased in January and cancelled in March, we’d refund what’s left in the year from April to December.
If you have a sales enquiry, please contact our friendly team using the details here.
Please contact us using the details found here.
We provide peace of mind for you and independence for your loved one, combining the world’s best technology with outstanding service.
