Frequently Asked Questions
We take all major credit and debit cards, including Visa, Mastercard and American Express.
We offer both monthly and annual plans for our subscriptions. Please see the product page for more information.
Every personal alarm or GPS tracker has some sort of ongoing cost. This is because, just like a cell phone needs a contract or your car needs gas, personal alarms need to access cell networks in order to function.
Your subscription not only covers connectivity, but also a range of extra benefits which are listed on the product page.
You can cancel your subscription with no charge, at any time.
Please go to your dashboard, select Payment methods or Subscriptions and update your card on file.
If you need to make a change to your subscription, please click here to go to our support page for additional guidance and help from our team.
For bulk order enquiries, please contact our friendly team detailing which products you would like and how many.
If you need to swap your item with another, please contact our team.
Your order address can only be changed if your item has not been sent out yet. If you need to change your address, contact one of our team right away. We’re unable to guarantee it will be updated before dispatch.