Shipping & Returns

Looking to return an item?

Our expert team will help to resolve any problems or issues quickly and easily.

Either way, please contact us below, and we’ll organize a solution or a return quickly and easily

We offer FREE 2-day shipping to anywhere in the United States.
We’re unable to ship on weekends or holidays, so orders after 2PM CST Friday will ship on Monday.
This means all Tranquil watches ship 100% FREE!
You must spend over $100 to qualify for this. Otherwise, shipping fees are shown at the checkout.

All watch purchases come with a 30 Day Risk-Free Trial
This includes Free Return Shipping On All Orders!
Contact us within 30 days of delivery if the product does not meet your needs.
We’ll then provide a FREE returns label and give a 100% refund.
When we receive your item back, we’ll refund 100% of any money paid, including your subscription
When returning your order, ensure to include all the accessories that came with it to avoid being charged for them

All purchases come with a 30 Day Risk-Free Trial
This includes Free Return Shipping On All Orders
Let us know within 30 days of delivery if the product does not meet your needs.
We’ll then provide a FREE returns label and give a 100% refund.
When we receive your item back, we’ll refund 100% of any money paid, including your subscription
Subscription cancellations must be given at least 30 days before the billing date

Please notify us if there’s a problem with your purchase, we can usually solve it.
All items have a 12-month guarantee against faulty workmanship or manufacturing defects.
If established as faulty, we will provide a postage label to return your purchase.
Once we’ve received, tested and confirmed your purchase as faulty, we’ll send out a replacement.
If the fault is deemed to have not been caused by a manufacturing defect (e.g. ran over by a car), then this is not classed as faulty, and you will need to pay to repair or replace the item.

Disputed Payments
- Please Note – Grievances with payments or issues with orders and subscriptions can be resolved easily by contacting us directly
- Tranquil reserves the right to discontinue service for items/orders disputed by an individual with their bank.
- Customers are responsible for any associated costs of payments disputed with a bank for an order or subscription charged through Tranquil.
- Tranquil reserves the right to pursue debt reclamation measures for outstanding balances or dispute charges incurred in the event of disputes ruling against Tranquil’s favor or in the case of late subscription payments being overdue.