Shipping & Returns
Shipping
- We offer FREE Shipping to anywhere in the United States.
- This means all Tranquil watches ship 100% FREE!
- You must spend over $100 to qualify for this. Otherwise, shipping fees are shown at the checkout.We’re unable to ship on weekends or holidays, so orders after 3PM EST Friday will ship on Monday.
Risk-Free Trial & Returns
- All watch purchases come with a 30 Day Risk-Free Trial
- This includes Free Return Shipping on all Watches
- Contact us within 30 days of delivery if the product does not meet your needs.
- We’ll then provide a FREE returns label (USA only)
- When we receive your item back, we’ll refund 100% of any money paid, including your subscription*
- The item/s must be returned within 40 days from when it was delivered to you.
Looking to return an item?
Our expert team will help to resolve any problems quickly and easily.
Contact us to organize a solution or a return.
Faulty Items
- Please notify us if there’s a problem with your purchase, we can usually solve it.
- All items have a 12-month guarantee against faulty workmanship or manufacturing defects.
- If established as faulty, we will provide a postage label to return your purchase.
- Once we’ve received, tested and confirmed your purchase as faulty, we’ll send out a replacement.
- If the fault is deemed to have not been caused by a manufacturing defect (e.g. ran over by a car), then this is not classed as faulty, and you will need to pay to repair or replace the item.
Chargebacks (Disputed Payments)
Disputed Payments
- Please Note – Grievances with payments or issues with orders and subscriptions can be resolved easily by contacting us directly
- Tranquil reserves the right to discontinue service for items/orders disputed by an individual with their bank.
- Customers are responsible for any associated costs of payments disputed with a bank for an order or subscription charged through Tranquil.
- Tranquil reserves the right to pursue debt reclamation measures for outstanding balances or dispute charges incurred in the event of disputes ruling against Tranquil’s favor or in the case of late subscription payments being overdue.
*All returns must include all items and accessories that were shipped by us. The watch and all accessories must be in full working and undamaged order when returned. If they are not, we are unable to refund those items.
