How to Setup Your Tranquil Watch
How to Setup Your Tranquil Watch
Already set up your device, but need some help? Check out our FAQ.
Make sure to watch this from beginning to end, as otherwise you will miss important sections.
Make sure to make sure you are happy with the watch before giving it to your loved one, as we are unable to accept returns of products that have been damaged.
Watch, Charging & Straps
These videos cover the physical elements of the watch, anything you can touch or feel.
Introduction
Welcome and what we’ll cover
What's in the box?
What came with your watch
Mini Beacons (MUST WATCH)
Mini Beacons
(MUST WATCH)
What beacons are and where to put them
Basic (Free) Locking Strap
How to attach the basic locking strap
- If you don’t want to use a locking strap, you can skip this section and the next one.
- Learn more
Tranquil App
These videos cover how to download, setup and use the app.
Downloading & Logging in
How to download and log in to the app.
In this video
- How to find and download the app
- Finding your login information
- Logging in to the app
- Learn more
Dashboard (Home Screen)
What all the features and buttons mean
In this video
- What all the buttons do
- Emergency tracking (use if they’re missing)
- Calling the watch with one tap
- Learn more
Map (Tracking)
Map Screen
(Tracking & Locating)
How to track their location and see where they’ve been
In this video
- Checking where the wearer is
- Looking at locating history (where they’ve been)
- What all the map buttons do
- Learn more
Safe Zones (Geo-Fences)
How to be alerted when they’ve left a certain area
In this video
- Creating and deleting multiple safe zones
- Changing the size and shape of safe zones
- Naming safe zones (e.g. Mom’s house)
- Learn more
Notifications
Select which alerts you get by app, call or email
In this video
- Set who get alerts (e.g. family members)
- What you’re notified about (e.g. they’ve left a safe area)
- How you’re notified (e.g. by app, call or email)
- Learn more
Contacts
Who can call or be called by the watch and in what order
In this video
- Who can call in to the watch (whitelist)
- Who’s called by the watch when the SOS button is pressed
- Which order the contacts are called in
- Learn more
Settings
inc. time, language, volume etc.
In this video
- Changing the time zone (e.g. EST to PST)
- Changing the language (e.g. al español)
- Setting the volume of the watch’s speaker
- How long the watch’s data is retained
- Learn more
Calling
How to call in or out from the watch
In this video
- Pressing the watch’s SOS button to make a call
- Dialling the watch’s number from your cell
- What happens when you’re called by the watch
- Learn more
Home Beacon Address
Set your watch’s home location
In this video
- How to change the position of the home icon on the map.
- How to make the watch to locate exactly at the user’s home address, when they’re near the home/mini beacons.
- Learn more
Support
If you have any further questions, please let us know!
In this video
- How to get in touch with us if you need anything!
Still got questions? Get in touch!
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